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Warranty Terms and Conditions

Warranty Terms and Conditions

Envizen Digital ("Envizen") warrants your Envizen products against defects in material and workmanship during the warranty period from the original date of purchase, subject to the following terms and conditions. If a product proves to be defective in material or workmanship during the warranty period, Envizen will, at its discretion, repair or replace the product with the same model provided the purchaser adheres to certain return authorization procedures and guidelines. 

Warranty Period

All Envizen televisions/media players/DVD players/speaker systems/digital photo frames are warranted for one (1) year for parts and ninety (90) days for labor, starting from the original date of purchase/invoice.  After warranty period, the customer is responsible for parts and labor charges.

Rechargeable batteries are warranted for ninety (90) days for parts and labor.

Non-rechargeable batteries are not covered by warranty.

A new warranty does not start with the replacement of a new product. 

This Warranty Does Not Apply to:

  1. Any product, on which the serial number has been defaced, modified or removed.
  2. Damage, deterioration or malfunction resulting from:
    1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    2. Repair or attempted repair by anyone not authorized by Envizen.
    3. Any damage of the product due to shipment.
    4. Removal from or installation to the product.
    5. Causes external to the product, such as electric power fluctuations or failure.
    6. Use of supplies or parts not meeting Envizen’s specifications.
    7. Normal wear and tear
    8. Any other cause which does not relate to a product defect.
  3. Cosmetic damage by purchaser, such as markings, discoloration, scratches, dents, gouges or any other defacement
  4. Physically damaged products by purchaser, such as broken PCB, Housing, damaged LCD Module
  5. No Defect Found (product returned to Envizen as defective but failure is not duplicated by Envizen’s test method).
  6. Product without proof of purchase. (The proof of purchase should be one of the following documentations: purchase receipt, gift receipt, sales invoice, and packing list that contains the product model number, price, vendor, and purchase date.)
  7. Any damage caused by battery leakage.
 

How to Get Warranty Service

  1. To obtain the warranty service, you will be required to reach Envizen's Customer Service by phone number at 1-866-703-6275 or by email to service@envizendigital.com for assistance. You will be asked to provide the following information:
    1. Customer information (name, day-time phone number, e-mail address and/or residential address)
    2. Proof of your purchase (purchase receipt, gift receipt, sales invoice, order No#, and/or packing list)
    3. Product model number
    4. Product serial number
    5. A description of the problem
    6. Payment information (If any payment is required, you will be asked to provide this information beforehand. At this moment, we only accept personal check, money order, credit card or cashier’s check. Sorry for the inconvenience.)

2.  We will issue you an RMA number for your returned item.  Please take or ship product with the RMA number to Envizen service center. All products should be returned in secured packaging, preferably in the original package, with the complete set of accessories.

3.  Upon receiving the product, depending on the condition of the defects, Envizen will repair or replace product, and ship it back to the customer within 2~4 weeks.

4. For additional information, please contact Envizen Customer Service. 

Out of Warranty Repair

For additional information on obtaining an extended warranty service, contact Envizen Customer Service Department by e-mailing service@envizendigital.com or call 1-866-703-6275.

Products out of warranty requiring replacement will be reviewed individually, but all will require the $6 shipping and handling fee. 
 

During the period of product warranty, we support your basic configuration, setup and troubleshooting questions; and when necessary, we will provide you with all the instructions on how to return your product for repair.  
For more customer service and support inquiries, please call 1-866-703-6275 or e-mail us at service@envizendigital.com.